ComHub: One Shared Inbox and Softphone for Every Call, Text, and Email
Every call, text, and email lands in one shared queue with a built-in softphone — nothing sits in someone's personal phone where the rest of the team can't see it.
When customer communication is split across personal phones, a shared email inbox, and whatever app happened to ring first, messages get answered twice, missed once, and lost when someone's out sick. ComHub pulls every channel — calls, texts, emails — into one shared team queue with a built-in softphone, so any available person can pick up the next thing, and nothing depends on one person's phone.
Why communication breaks down across personal phones
The moment customer calls and texts route to an individual's cell phone, the business loses visibility. That person goes on vacation and the thread goes cold. Two people reply to the same lead because neither could see what the other sent. A former employee's number is still the one printed on last year's invoices. None of it is captured, coached, or covered.
How ComHub Works
One shared queue across every channel
Calls, texts, and emails all land in the same unified inbox, so any team member with access can see what's outstanding and pick it up — nothing is trapped in a single person's device.
Built-in softphone, no separate app
Make and receive calls straight from ComHub with a business number, instead of routing customers to a personal cell. Calls stay tied to the customer record and the rest of the conversation history.
Nothing depends on one person's phone
Coverage doesn't break when someone is out sick, on a job, or leaves the company. The queue and the history stay with the business, not with whoever happened to answer first.
Every message threaded to the customer
Calls, texts, and emails from the same customer sit in one thread alongside their bookings, quotes, and payment history — so whoever answers has full context, not a cold start.
A front desk that doesn't live in anyone's pocket
Customer communication becomes a business asset instead of a collection of personal phone numbers. Coverage holds when someone's out, nothing gets answered twice, and every conversation is visible to the team that needs to see it.
ComHub — Frequently Asked Questions
Do customers get a new number to call?
Yes — a business number tied to ComHub's built-in softphone, rather than a personal cell, so the business owns the relationship with the number, not an individual employee.
Can more than one person work the inbox at once?
Yes. Any team member with access can see and respond to the shared queue, which is the point — coverage isn't limited to a single person's phone being on and nearby.
Does it replace Loop Connect?
No — they're complementary. ComHub is the shared inbox and softphone for customer-facing calls, texts, and emails. Loop Connect is internal and client channel messaging across the team.
What happens to call and text history?
It's threaded to the customer's record alongside their bookings and payment history, so anyone who picks up the conversation has full context instead of starting cold.
Related Features
Platform
Loop Connect
Slack-style channels for your team, each client, and each crew member — messaging inside the platform, not scattered across personal phones.
AI & Sales
AI Receptionist
Your 24/7 AI-powered phone, SMS, and web-chat sales agent — answers the phone live, never voicemail — trained on your services, pricing, and availability, in English and Spanish.
AI & Sales
AI Voice Agent
A warm, natural 24/7 phone agent that picks up on the first ring, checks your real calendar, and books the job — never voicemail, never dead air, in English and Spanish.
Or browse the full feature overview.
Ready to Put ComHub to Work?
Full Loop CRM is built for your business from the ground up — one platform that generates leads, closes them, books the work, and runs the back office. Limited partnerships available.
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