Frequently Asked Questions
Everything you need to know about Full Loop CRM — pricing, features, territory, ownership, and more.
invite-only · one operator per trade per city · waitlist required
Platform & Features
What is Full Loop CRM?
Full Loop CRM is the first full-cycle CRM built specifically for home service businesses. It covers every stage of the customer lifecycle: organic lead generation, AI-powered sales automation, scheduling, GPS field operations, payments, review management, and automated retargeting — all in one platform with zero integrations needed.
What does 'full loop' mean?
Full loop means we handle every step from the moment a lead discovers your business to the moment they rebook. Lead generation, first contact, quoting, scheduling, dispatch, payment collection, review requests, and re-engagement — it all happens inside one system.
Do I need any other software?
No. Full Loop CRM replaces your website builder, CRM, scheduling tool, invoicing software, review platform, email marketing tool, and phone system. Everything is included in your monthly partnership.
What channels does the CRM support?
Full Loop CRM manages inbound and outbound communication across phone calls (Telnyx), SMS, email (Resend), web chat, and Google Business Profile messaging — all from a single inbox.
Does Full Loop CRM include a website?
Yes. Every partner gets a full SEO-optimized website built on Next.js with city and service pages, blog content, schema markup, and local SEO targeting. This site is designed to generate organic leads in your city.
Can I customize my CRM dashboard?
Yes. Your dashboard shows your pipeline, upcoming jobs, revenue, reviews, and lead sources. You can filter by date range, service type, and lead status.
Does Full Loop CRM work on mobile?
Yes. The entire platform is mobile-responsive. Field techs can view schedules, update job status, collect payments, and request reviews from any device.
How does the review management work?
After every completed job, Yinez AI automatically sends a review request via SMS and email. Positive reviews are directed to Google. Negative feedback is routed privately so you can resolve issues before they go public.
Pricing & Billing
How much does Full Loop CRM cost?
Full Loop is currently invite-only — pricing is shared with waitlist members once we open a slot in your trade and city. One operator gets exclusive territory, so we don't list public pricing. Join the waitlist and we'll send the details when an opening matches you.
Are there any setup fees?
Yes — a $25,000 one-time setup & onboarding fee. It covers white-glove setup: we build your custom website, configure Yinez AI for your trade, import your existing clients, set up your service areas, integrate payments and your phone/email, and test everything end-to-end before you go live. After that it's $2,500/mo per admin + $250/mo per field team member.
What are microsites?
Microsites are standalone landing pages targeting specific services or neighborhoods (e.g., 'Carpet Cleaning in Astoria'). You own them outright — they are yours to keep even if you cancel. Pricing for additional microsites is shared with waitlist members.
Is there a long-term contract?
No. Full Loop CRM is billed monthly with no long-term commitment. You can cancel at the end of any billing cycle.
Do I pay extra for phone, SMS, or email?
Telnyx (phone/SMS) and Resend (email) usage is billed at cost through your own accounts. We help you set them up and you pay those providers directly — typically $20-50/month for most partners.
Can I pause my subscription?
We do not offer pausing. If you cancel, you keep everything we built for you — your website, its code and domain, your microsites, your Google Business Profile, your Telnyx number, your Resend account, and your business name. The only thing you lose access to is the CRM platform and Yinez AI, the software you were subscribing to.
Ownership & Transparency
What do I own vs. what does Full Loop own?
You own everything we build for you: your full SEO website, its code and domain, every microsite, your Google Business Profile, your Telnyx phone number, your Resend email account, your business name, and all your client data. Full Loop owns only the software product you subscribe to — the CRM platform, the Yinez AI engine, and the shared infrastructure it runs on.
Is there a buyout to own my site?
No — there's nothing to buy out. Your site is yours from day one at no extra charge. We build, host, and manage it while you're a partner, but you own it the whole time. Cancel whenever you want and the site, its code, and its domain go with you.
What happens to my site if I cancel?
It's yours — you keep it. The site, its code, and its domain transfer to you. You also keep your microsites, your Google Business Profile, your Telnyx number, your Resend account, and your business name, and we export your CRM data for free before you go.
Who owns the Google Business Profile?
You do. Any Google Business Profile we create as part of your partnership is yours — you keep it if you leave, with no buyout. If you already have a GMB before joining, we simply manage the one you own.
If I own the site, what am I paying for monthly?
The platform and the people running it: the CRM, the Yinez AI receptionist, hosting, and continuous SEO — content updates, technical maintenance, and optimization that keeps the site ranking. You own the asset; the subscription keeps it working and keeps the leads coming.
Territory & Exclusivity
What does exclusive territory mean?
We accept only one partner per trade per city. If you are the cleaning services partner in Austin, TX, no other cleaning company can join Full Loop in that metro. This eliminates internal competition and maximizes your ROI.
How are citys defined?
City territories follow standard MSA boundaries. Major cities and their surrounding suburbs are grouped together. During onboarding, we confirm the exact boundaries of your territory.
What if my territory is already taken?
If your trade is claimed in your city, we will add you to a waitlist and notify you if the territory opens up. You can also apply for a different city or a different trade.
Can I expand to multiple metros?
Yes. Each additional city is a separate subscription. Multi-city partners get priority support and shared reporting across territories.
Getting Started
How do I apply?
Submit a partnership request through our website. Include your trade, target city, and basic business information. We review applications within 48 hours and respond with territory availability.
How long does onboarding take?
Most partners are fully live within 2-3 weeks. This includes website build, CRM setup, channel configuration, and training. Complex setups with multiple services may take slightly longer.
Do I need to be tech-savvy?
No. Full Loop CRM is designed for home service professionals, not tech experts. We handle all the technical setup. Your daily workflow is simple: check your dashboard, confirm jobs, and let Yinez handle the rest.
What information do I need to get started?
Your business name, trade/service type, target city, a list of your services with pricing, and photos of your work. We handle everything else including domain setup, content creation, and CRM configuration.
Yinez AI
What is Yinez AI?
Yinez is Full Loop's AI assistant that handles your front office. She answers calls, responds to texts, qualifies leads, books estimates, sends quotes, follows up on open proposals, requests reviews after jobs, and re-engages past customers — 24/7 with no missed calls.
Does Yinez replace my receptionist?
For most home service businesses, yes. Yinez handles inbound calls, lead qualification, appointment scheduling, follow-ups, and review requests. You focus on the field work while she manages the phone and inbox.
Can Yinez handle Spanish-speaking callers?
Yes. Yinez supports both English and Spanish communication across phone, SMS, and email channels.
What if a caller needs to speak to a real person?
Yinez can transfer calls to you or your team when needed. You set the rules for when live transfers happen — emergency calls, high-value leads, existing customers, or any criteria you define.
Technical
What technology stack does Full Loop use?
Full Loop CRM is built on Next.js, React, TypeScript, Supabase (PostgreSQL), and Tailwind CSS. Websites are deployed on Vercel with edge caching. Phone/SMS runs on Telnyx. Email runs on Resend. Everything is modern, fast, and secure.
Is my data secure?
Yes. All data is stored in Supabase with row-level security, encrypted at rest and in transit. We use HTTPS everywhere, and your CRM data is isolated from other partners. You can export your data at any time.
What is the uptime guarantee?
Full Loop CRM targets 99.9% uptime. Our infrastructure runs on Vercel and Supabase, both backed by enterprise-grade cloud providers with redundancy across multiple regions.
Can I integrate Full Loop with other tools?
Full Loop is designed to be all-in-one, so most partners do not need integrations. However, we offer webhook support and can discuss custom integrations for partners with specific requirements.
Still Have Questions?
We are happy to walk you through the platform. Text, call, or submit a partnership request and we will get back to you within 24 hours.
Ready to Get Started?
One partner per trade per city. Lock in your exclusive territory today.